We offer fast shipping to anywhere in United Kingdom or internationally. All items in United Kingdom will be delivered via next day delivery ONLY.
<<ORDERS MUST BE PROCESSED BEFORE 13:00 (GMT). ORDERS AFTER 14:00 (GMT) PROCESSED, WILL BE SHIPPED THE FOLLOWING DAY AFTER>>
<<Please note orders processed on weekends will not have Next Day Delivery>>
Please allow 24 hours processing before orders deliver. Internationally make take up to 48 hours Please note only next day delivery with an authorised signature at final destination is Gelato CBD’s Priority
Returns:
You may only return unopened products within 10 day of delivery for a full refund or exchange; however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as delivery or shipping costs.
Cancellations:
You have 24 hours from the time of purchase to cancel your order for a full refund. Cancellations done after the 24-hour period will not be refunded due to the strict nature of CBD payment processing, we can not allow chargebacks that exceed certain limits or our payment processing could be suspended. We do however offer alternative refund options like square.
Exchanges:
If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.
Refunds:
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, please contact us at info@Gelatocbdstore.com and let us know. We will do everything in our power to resolve the issue immediately!
International Shipping
Gelato CBD ships internationally to most countries where laws allow. If your country is on our list, any order you place will have the option to send to that country upon completion. If you do not see an option for your country, please email us at info@Gelatocbdstore.com
At this time, all international orders are shipped via UPS or USPS and take approximately 7-10 days for delivery (unless your address qualifies for other shipping options.)
Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.
We will notify you of any complications with your credit card.
Gelato CBD strictly follows all national and international regulations regarding the sale, purchase, and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United Kingdom Law or abroad.
Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs.
Additional Information
For any questions regarding returns or shipping information, please contact us at